Refund policy

Return & Refund Policy

Last Updated: 30 June, 2026

At Apni Kart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within 07 days of receiving your order.

  • The product is unused, unworn, unwashed, and in its original condition.

  • The product is returned with its original packaging, tags, manuals, accessories, and any complimentary items included.

  • The product is not listed under our non-returnable items.

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

To initiate a return, please contact us within 07 days of the delivery date.

When contacting us, please provide:

  • Your Order Number

  • Product Name

  • Reason for Return

  • Photos or videos (if the product is damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Refunds will be completed within 07- 14 days.

  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

If your return is rejected because it does not meet our policy, the item may be shipped back to you.

4. Exchange Policy

We offer exchanges for eligible products in the following situations:

  • The product is defective.

  • The product is damaged during delivery.

  • You received the wrong item.

  • The product has a manufacturing defect.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit, where applicable.

5. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product,

  • A defective product, or

  • An incorrect item,

please notify us within 07of delivery by emailing apnikartindia07@gmail.com.

To help us process your request quickly, please include:

  • Order Number

  • Clear photographs of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After verification, we will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Products marked as "Final Sale" or "Non-Returnable"

  • Personalized or customized products

  • Gift cards

  • Digital products or downloadable items

  • Perishable goods

  • Beauty, skincare, cosmetics, personal care, or hygiene products that have been opened or used

  • Innerwear, swimwear, and similar hygiene-sensitive items

  • Products damaged due to misuse, negligence, or improper handling by the customer

Additional product-specific return restrictions may be mentioned on individual product pages.

7. Return Shipping Costs

If the return is due to:

  • A damaged product,

  • A defective item,

  • An incorrect product sent by us,

Apni Kart will bear the return shipping costs.

If the return is due to:

  • A change of mind,

  • Ordering the wrong item,

  • No longer wanting the product,

the customer may be responsible for return shipping charges unless otherwise stated.

Shipping charges paid during the original purchase are generally non-refundable unless the return is due to our error.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.

If your order is cancelled before dispatch, any eligible refund will be processed within 07- 14 Days.

9. Items Lost During Return Shipping

If you are responsible for arranging the return shipment, we recommend using a trackable shipping service.

Apni Kart is not responsible for returned packages that are lost or damaged during transit when shipped by the customer.

10. Refund Exceptions

Refunds may not be approved if:

  • The returned product shows signs of use or damage caused after delivery.

  • Essential accessories or original packaging are missing.

  • The return request is made after the eligible return period.

  • The product falls under the non-returnable category.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Apni Kart

Email: apnikartindia07@gmail.com

Customer Support Hours: 24- 48 Hours

Our team will be happy to assist you and ensure your concerns are resolved as quickly as possible.